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Support

How can we help?

Guides and answers for getting the most out of AdaptiveU.

Getting started

3

How do I log in?

Sign in with AnywhereWorks.

How do I join my organisation’s workspace?

Join with an invite link.

What is AdaptiveU?

A quick overview of the platform.

Content & courses

4

What is “Learn Later”?

Your personal learn queue.

How are tags generated when I recommend a link?

AI-suggested topic tags.

How do I create a course?

Build and publish a course.

How do I recommend a link?

Share any URL with your team.

Course editor

6

How do I publish a course?

Draft, publish, and revert.

What is a Takeaway?

A reflection prompt per step.

How is lesson duration calculated?

Auto-summed, with an override.

How does the Link block work?

Auto-detected link content.

How do I add content to a step?

Add and combine content blocks.

How is a course structured?

Lessons, steps, and blocks.

Tracks & people

3

How do I change someone’s role?

Member and Admin roles.

How do I invite someone to the workspace?

Invite by email or link.

What are Tracks?

Groups with a shared focus.

Goals & progress

5

What do the My Learning tabs mean?

To Learn, Completed, Recommended.

How is link progress calculated?

Progress by content type.

How is the leaderboard calculated?

Weekly learning minutes per member.

What is a streak?

Consecutive weeks you hit your goal.

How does the weekly learning goal work?

Workspace minimum + personal goal.

Account & settings

2

How do I remove someone from the workspace?

Revoke access immediately.

How do I change the workspace name or logo?

Update workspace details.

Help & support

1

What happens when I report an issue?

How feedback is handled.